Terms and Conditions

Last updated: 08.10.2025

1. Scope

These General Terms and Conditions (T&Cs) apply to all contracts between Dominik Weber, Jöllenbecker Str. 143, 33613 Bielefeld, Germany (hereinafter "Provider") and its customers (hereinafter "User") regarding the use of the SaaS platform "WebChatAgent" (hereinafter "Platform").

Deviating terms of the User are not recognized unless the Provider expressly agrees to their validity in writing.

2. Subject Matter of the Contract

The Provider makes the Platform available to the User as Software-as-a-Service (SaaS). The Platform enables the User to create, configure, and manage AI-powered chatbots based on data sources provided by the User, utilizing external Large Language Models (LLMs) such as OpenAI's GPT models or Google's Gemini models.

The current scope of services includes:

• Creation and configuration of AI chatbots
• Upload and indexing of custom data sources (text files, documents, websites)
• Integration with various LLM providers (OpenAI, Google, etc.)
• Basic analytics and usage statistics
• Web embedding options for created chatbots

The Provider reserves the right to modify, enhance, or limit the features and functionality of the Platform at any time. Features may vary based on the subscription plan (when applicable).

The embeddable Chat Widget, which can be integrated into Users' websites, may change in appearance, design, functionality, and behavior at any time without prior notice. The Provider is not liable for any potential interference or impairment that the Chat Widget may cause to other functions or elements of the User's website. The User is responsible for ensuring compatibility with their website and for testing the integration in their specific environment.

3. Registration and User Account

The use of the Platform requires registration. The User is obliged to provide truthful and complete information during registration.

The User is responsible for maintaining the confidentiality of their access data.

4. Usage Rights

The Provider grants the User a non-exclusive, non-transferable right, limited to the duration of the contract, to use the Platform in accordance with these T&Cs.

The User is not entitled to use, reproduce, modify, or make the Platform accessible to third parties beyond the contractually agreed scope.

5. Obligations of the User

The User is solely responsible for the content (data sources) that they upload or link on the Platform.

The User ensures that they have the necessary rights to use the provided data sources and do not violate any third-party rights (especially copyrights, trademarks, or personality rights) or legal provisions (especially data protection).

The User indemnifies the Provider against all claims by third parties asserted due to a breach of these obligations by the User.

6. Remuneration and Payment Terms

The Platform is offered with a Free plan and paid subscription plans (collectively, the "Plans"). Current pricing, features, and usage limits of each Plan are published on the website (e.g., on the pricing page) and may be updated from time to time.

1. Free plan. The Free plan is available at no charge but may include feature restrictions, usage limits, and fair-use policies. The Provider may adjust Free plan limits to prevent abuse or excessive consumption of resources.
2. Paid plans. Paid plans are billed in advance on a recurring basis (e.g., monthly or annually) and renew automatically until canceled. Prices are stated exclusive of applicable taxes unless noted otherwise.
3. Billing & payments. Accepted payment methods, billing cycles, invoicing details, and any applicable refund policies are described on the pricing or checkout pages. Subscription changes (upgrade/downgrade) may be prorated where applicable.
4. Changes to Plans. The Provider may modify the features, limits, or pricing of any Plan. Material adverse changes to paid plans will be communicated in advance to the email address associated with the User’s account.
5. Non-payment. In case of payment failures or overdue balances, the Provider may suspend or limit access to paid features until the issue is resolved.

7. Availability and Maintenance

The Provider strives for high availability of the Platform but cannot guarantee uninterrupted availability. For the Free plan, no specific service level agreement (SLA) applies.

Specific availability commitments (if any) for paid plans may be defined and published with the respective Plan details. Such commitments, if provided, apply only to the corresponding paid plan tier.

Maintenance work will be carried out outside of usual business hours whenever possible and announced in advance.

8. Liability

The Provider is liable without limitation for intent and gross negligence, as well as for injury to life, body, and health.

In case of slightly negligent breach of essential contractual obligations, liability is limited to the contract-typical, foreseeable damage.

The Provider assumes no liability for any malfunctions, interference, or damages that may arise from the integration of the Chat Widget into the User's website. The User is solely responsible for the proper integration of the Widget and for ensuring that it does not negatively impact their website's performance, security, or functionality.

Otherwise, the Provider's liability is excluded - as far as legally permissible.

9. Data Protection

The Provider processes the User's personal data in accordance with the separate Privacy Policy, which is available at Privacy Policy.

10. Contract Duration and Termination

The contract runs for an indefinite period. The User may terminate their Free plan account at any time with immediate effect by closing the account.

Paid subscriptions renew automatically until canceled. Cancellations take effect at the end of the current billing period, unless otherwise stated on the pricing or checkout pages. Any specific minimum terms, notice periods, or refund rules applicable to a paid plan will be communicated with that plan.

The right to extraordinary termination for cause remains unaffected.

11. Final Provisions

The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the User is a consumer, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

The place of jurisdiction for all disputes arising from this contract is Bielefeld, Germany, provided the User is a merchant, a legal entity under public law, or a special fund under public law. If the User is a consumer, the statutory places of jurisdiction shall apply.

Should individual provisions of these T&Cs be or become ineffective, the validity of the remaining provisions shall remain unaffected.